FAQ

Ticket Questions

  • What time do shows begin at the VLT?

    Our shows being at 7:30pm Thursday-Saturday and 2pm on Sundays. Doors open 1 hour prior to curtain time.

  • How do I purchase tickets online?

    Step 1: Click the "Click Here for Tickets" link located on each show page or on the Box Office ticket page.

    Step 2: Pick your performance date.

    Step 3: Select your seats and click the blue "Confirm Seats” button.

    Step 4: Log in or check out as a guest.

    If you are a Season Pass holder, please log in using the email address on file. If you do not, your "Season Pass" will not pop up as a payment option and you will need to enter the passcode to redeem tickets using your pass.

    Step 5: If logging in, please enter your password (this is not your passcode) or if prompted, create a password. Then fill in or check/correct the required information and click the blue "Save and Continue" button.

    If checking out as a guest, please fill in the required information and click the blue "Save and Continue” button.

    Step 6: Pay for your tickets. If you are a Season Pass holder your Pass will pop up as a payment option above where you enter credit card information. DO NOT PAY WITH A CREDIT CARD IF YOU WANT TO REDEEM TICKETS USING YOUR SEASON PASS. If your Season Pass does not show up, please enter the passcode in “Code" box at the top of the page and hit “apply."

    Step 7: Once you have entered all the correct payment information or applied your Season Pass, hit the blue "Complete Order" button at the bottom. If you do not click this, your order will not be processed.

    Step 8: Once your order has processed, your screen will show "Thank you! Your order is complete" and a confirmation email will be sent to your email address. If this does not show up or a confirmation is not sent then your order was most likely not completed and you should contact the box office.

  • What are reservation forms?

    Reservation forms are forms sent to Season Pass Holders, either through email or the postal service, to order your tickets for each show prior to them becoming available to the general public. Reservation forms are processed in the order they are received starting at noon the day tickets become available to Season Pass Holders.

  • How can I receive my reservation form through email?

    Please contact the box office by phone or email to let us know you would like to receive the reservation forms through email.
    Click Here To Contact Box Office

  • Do you offer a group discount on tickets?

    Yes, for parties of 15 or more we will offer a group discount of $15 a ticket for General Main Stage shows and $19 for the Musical on Friday or Saturday performances only.

    Click Here For Box Office Information

  • Are there any ticket fees?

    Yes, there is a $1 per ticket fee for orders online. There is also a $2 flat rate fee for orders over the phone.
    Click Here For Box Office Information

  • Can I exchange my tickets?

    Yes, if your plans change, you may exchange your tickets for a different date of the same production by calling our Box Office. There is a $1 per ticket exchange fee, which will be waived for season pass holder.

  • Is there a waitlist if a show is sold out?

    Yes, to get on a Waiting List, contact our Box Office with your name, phone number, the performance you wish to attend, and the number of seats needed. We will do our very best to find you a seat!
    Click Here To Contact The Box Office

  • At what age does your senior discount begin?

    Our senior discount begins at age 60.

  • Do you keep my credit card information on file?

    No, for security reasons, no credit card information is saved. When purchasing using your credit card you will need to enter this information every time.

  • What are Season Passes?

    A Season Pass is the new name for Season Tickets. A Season Pass is a group of tickets purchased in advance. We have 2 tiers for our Season Passes. Click here to see the different Season Pass options and to learn about the perks of being a Season Pass holder.
    Click Here For Season Passes

  • How do I redeem my Season Passes?

    You can redeem your Season Pass either through our website or through the Box Office. Prior to each show the Box Office will send out a reservation form through email or the postal service.
    Click Here For Tickets

  • What happened to the Season Ticket stubs?

    Thanks to our new ticketing system, we have eliminated the need for Season Ticket stubs.

  • When do tickets become available?

    Tickets become available 3 weeks before the show opens for Season Pass holders and 2 weeks before the show opens for the General Public.
    Click Here For Exact Dates

  • What are your ticket prices?

    Ticket prices are:

    Mainstage:

    Adult: $19

    Senior (60+): $15

    Student (with ID): $15

    Thrifty Thursday: $15

     

    Musical ticket prices:

    Adult: $23

    Senior (60+): $19

    Student (with ID): $19

    Thrifty Thursday: $19

     

    Stage Left ticket price:

    General Admission: $12

  • Can I put tickets on hold and pay later?

    Yes, you can with some restrictions. This needs to be done either over the phone or in person at the box office. Also, you must pay for your tickets by 6 pm end of box office day one week prior to the performance you would like to attend.

  • Can I return my tickets?

    Season pass holders may return a ticket purchased using their Season Pass. Otherwise, all ticket sales are final and no refunds are given.

  • What happens if I am late to a show?

    Ticketed patrons arriving late will be seated at intermission or a suitable break in the show, subject to seat availability. Please note latecomers could be seated in a location other than the one ticketed.

  • Do you have an inclement weather policy?

    Yes, in the event of inclement weather the theater will contact you by phone or email to let you know the show has been canceled. We will also post cancellation notices on the homepage of the website as well as on Facebook. If you are unable to make a performance due to inclement weather (and the show was not canceled), please contact the box office and we will do our best to accommodate you.

  • Can I give a season pass as a gift? If so, how?

    Yes, you can! The easiest way to do this is to purchase a gift certificate for the amount of the season pass. This allows the gift holder the opportunity to purchase the pass for themselves in their own name. This also allows the box office to have the correct pass holder information.

  • Is my passcode the same as a password?

    No. Your passcode is provided to you when you purchase a Season Pass. It is used to redeem tickets for each show. Your password is created by you (the box office and Arts People do not know it). It is used to log in when purchasing tickets online.

General Theater Questions

  • What is your parking like?

    The VLT has dedicated parking on the North and South sides of the building. Parking spaces along the apartment complex are not available to us; if VLT spaces are full please check for public parking in adjacent blocks.

  • Do you allow outside food or drink?

    We allow closed containers such as water bottles.

  • Do you accept donation requests?

    Yes, please send all donation requests to the box office either through email or by postal service.
    Click Here To Contact The Box Office

  • How can I volunteer?

    Please visit our Participate page, or email [email protected]
    Click Here For Volunteer Opportunities

  • Are seats reserved for your performances?

    Our Main Stage shows are reserved seating. Our Stage Left shows are general admission, so first come first serve.

  • Do you rent your space out?

    Requests for use of the space should be submitted to [email protected] Rental requests will be reviewed by the board for approval and set up of terms. Space in our calendar is limited, not all requests can be granted.
    Click Here To Contact Scheduling

  • I have a question/comment/concern,
    who do I contact?

    Please go to our Contact us page and select the appropriate department.
    Click Here To Contact Us

  • Do you offer listening devices?

    Yes we do. The theater has 20 listing devices. We suggest contacting the box office prior to the performance you are attending to reserve a listening device.

  • How can I find out about age appropriate content for your plays?

    On each show page will be notices or content warnings. For further questions please contact the Box Office.
    Click Here To Go To Current Season

  • Do you offer refreshments?

    Decaf coffee and water are available in Stage Left during intermission for Main Stage shows. Snacks may be purchased at the refreshment counter, also in Stage Left.

  • Do you sell alcohol?

    At the moment we do not sell alcohol but it is something the Theatre is looking into.

  • How can I donate an item?

    We thank you in advance for your donation. Please visit our donate page to contact the appropriate department regarding your donation
    Click Here To Go To The Donations Page

  • How can I become a member?

    To gain membership, volunteers must participate in the running of two shows in two different capacities, attend two membership meetings, and submit a letter to the membership requesting to join. Members are expected to continue to volunteer to the best of their ability and personal fulfillment.
    Click Here For Our Membership Information

  • Where are you located?

    Our theater is located at 2350 Hilyard St. We are on the corner where Patterson turns into Hilyard, diagonally from Sundance Market.

  • I have a suggestion for a play, what do I do?

    Ideas for plays can be sent to [email protected], or submitted on comment cards inside the front doors at the theater.

  • Is your theater wheelchair accessible?

    Yes it is. We currently have 1 designated wheelchair seat with 3 companion seats next to it.

  • Is the theater air conditioned?

    Yes it is!

  • Do you have any age restrictions?

    We do not allow children under 6 unless the show otherwise specifies.

The Very Little Theatre
2350 Hilyard Street  •  Eugene, Oregon  97405  •  541-344-7751

© 2017 VERY LITTLE THEATRE, ALL RIGHTS RESERVED.